Procedure of maintenance/repair request
Guideline steps to key in your request
Step 1: Go to www.fims.ait.asia
Step 2: Enter the subject:
Please enter the subject in below format
For Residents: Specify dorm / house / building and unit number: followed by Request details.
Ex: Dorm P–206A: Water leakage in kitchen sink.
For Others: Specify building name / office area and room number: followed by request details.
Ex: SERD Building room E-220: Lights are not working
Step 3: Enter the category & subcategory of the request
Ex: Technical/Water Leakage
Step 4: Provide accurate information of the name if the building / room / unit number, telephone and email. These information are necessary in order for our team to contact/coordinate with the requester.
Step-5: Click create and then a work request will be created. An auto reply e-mail with ticket number will be sent to the e-mail provided. When following up a request, please always refer to your ticket number.
Note : To create a request with an attachment (Ex: Picture of location) please send an email with attachment to firstname.lastname@example.org.
Category of work requests in FIMS
|ES-Electrical Services (minor Electrical repair)|
|EQ-Equipment (Refrigerator, Fan )|
|FP- Fire Protection|
|FR-Furniture (minor repair; service only accommodation)|
|HVAC- Heating Ventilation & Air Conditioning|
|KE-Kitchen Equipment (Stove out of order, gas pipe leakage)|
|BU-Building Service (minor repair eg. Floor, Wall, Ceiling)|
|HVAC-(Air Cond out of order)|
|LI-Lighting (Lighting out of order)|
|SN-Sanitation (Toilet out of order)|
|MUS-For all related to main utilities shutdown (Electricity Shutdown, TAP water Shutdown)|
|HS-For all related to Health&Safety (Fire, GAS Leakage, Electricity Shock/Leakage, Pathholes, Pavement repair, road repair)|
|OTMI-Other technical maintenance issues|
|GM Ground Maintenance|
|TRL – Trash removal|
|OGI-Other Gardenning Issues|
|TRJ – Trash removal (Janotorial area)|
|OJI-Other Janitorial issues|
|GAS – Gas|
|UC-Unit Special clean (UC)|
|KR- Key request|
|OAI-Other accomidation issues|
|SPC – Special pest control|
|OPI- others Pest issues|
|HS-Health & Safety|