Call Center

AIT Call Center operates under the management of Office of facilities and Asset Management (OFAM) as a Service unit. Call Center operates all days except  on AIT official holidays.

  • Office working time: 08:00 am to 05:00 pm.
  • After 5 pm the calls will be forwarded to Security office at gate-1.
  • Call center normally supports both Thai and English Language.
  • AIT Call center accepts service requests from both Academics and Residential members of AIT.

Instructions for the service request:

  • Specify the precise details of the service requested.
  • Provide the location of service with room number and building number.
  • Provide the requester email ID and phone number for further coordination
  • Provide the picture of the service required

Please note to specify the subject of the request in below format

For Residents: Specify dorm / house / building and unit number: followed by Request details.

Ex: Dorm P–206A: Water leakage in kitchen sink.

For Others: Specify building name / office area and room number: followed by request details.

Ex: SERD Building room E-220: Lights are not working



Call Center (Facility Services):

Telephone: 02-524-5800




Help desk (Internet Concerns):

Telephone: 02-524-6082


Web link :


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