Customer Satisfaction Survey

Office of Facilities and Assets Management (OFAM) manages the operation and maintenance of AIT infrastructure and facilities. Most of the maintenance services such as technical maintenance, janitorial services, landscape services, security services,  AITCC operations management are outsourced. OFAM asses the performance of all the contractors and facilities based on various Key Performance Indicators (KPI). One of the key indicators for their performance is customer satisfaction.

Your feedback will help us to evaluate the performance of the contractors appropriately and your comments, will helps us to focus on the areas to be improved.Thereby we request all the members of AIT community to spare 5 to 10 min of your valuable time to fill in the survey questionnaires through the link below


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